Useful terms

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Allowable weaknesses

Coined by Meredith Belbin, allowable weaknesses are 'the price you pay for someone's greatest strengths'. Belbin suggested that strengths and weaknesses are two sides of the same coin, and that we should learn to accept some (but not all) of the weaknesses of others.

Amgydala hijack

The emotional, fight, flight, freeze or flock response that our brains have when a 'threat' is faced. The hijack can feel overwhelming and actively reduces our ability to think rationally.


Often confused with aggressive, assertiveness simply means to communicate in a way that respects both your rights and the rights of other people. It is firm and fair.



A formula used to represent 'conversation = relationship'; meaning that when we take the time to have conversations with others we learn more about them and build more effective relationships.

Change control

The formal process for ensuring that any changes to a rojects agreed objectives or activities are assessed and formally agreed. The assessment of a change request often includes consideration of the 3 R's. How Risky is it? How Relevent is it to the projects objectives? and How Reasonable is the change?

Cognitive dissonance

Experienced as a feeling of discomfort, cognitive dissonance is when we say or do something that is inconsistent with a deeply held (sometimes unconsciously held) belief.  For example, if I hate giving presentations, saying out loud 'I love public speaking' would feel awkward because it's contradicts a belief I hold.  That is cognitive dissonance. 

Continous improvement

Also known as Quality Improvement (QI), Cotinous Improvement (CI) is an on-going process in which improvements are made to ways of working one step at a time. In CI a problem is identified and through a structured process, it's analysed, alternatives are identified and implemented and the benefits measured.

Convergent thinking

A thinking process that focus on a series of logical steps to help us come up with the single 'right' answer to a problem.


Continuing Professional Develpoment describes on-going learning we use to keep improving our professional abilities and workplace skills.


Divergent thinking

A thinking process that involves creative, free-flowing and non-linear ideas, where many idea's are generated which can be organised to create innovation.

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