Useful terms
Browse the glossary using this index
Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL
A |
---|
Amgydala hijackThe emotional, fight, flight, freeze or flock response that our brains have when a 'threat' is faced. The hijack can feel overwhelming and actively reduces our ability to think rationally. | |
AssertivenessOften confused with aggressive, assertiveness simply means to communicate in a way that respects both your rights and the rights of other people. It is firm and fair. | |
C |
---|
c=rA formula used to represent 'conversation = relationship'; meaning that when we take the time to have conversations with others we learn more about them and build more effective relationships. | |
Change controlThe formal process for ensuring that any changes to a rojects agreed objectives or activities are assessed and formally agreed. The assessment of a change request often includes consideration of the 3 R's. How Risky is it? How Relevent is it to the projects objectives? and How Reasonable is the change? | |
Cognitive dissonanceExperienced as a feeling of discomfort, cognitive dissonance is when we say or do something that is inconsistent with a deeply held (sometimes unconsciously held) belief. For example, if I hate giving presentations, saying out loud 'I love public speaking' would feel awkward because it's contradicts a belief I hold. That is cognitive dissonance. | |
Continous improvementAlso known as Quality Improvement (QI), Cotinous Improvement (CI) is an on-going process in which improvements are made to ways of working one step at a time. In CI a problem is identified and through a structured process, it's analysed, alternatives are identified and implemented and the benefits measured. | |
Convergent thinkingA thinking process that focus on a series of logical steps to help us come up with the single 'right' answer to a problem. | |
CPDContinuing Professional Develpoment describes on-going learning we use to keep improving our professional abilities and workplace skills. | |
D |
---|
Divergent thinkingA thinking process that involves creative, free-flowing and non-linear ideas, where many idea's are generated which can be organised to create innovation. | |